Refund policy

We want you to be happy with your Houseplant Harmony order. If something is not right, we will make it right.

Returns
You can return an unopened, unused product in its original packaging within 14 days of delivery for a refund of the purchase price. Because our products are fertilizers and soil treatments, we cannot accept returns of opened or used products.

Damaged, defective or incorrect items
If your order arrives damaged, or we sent the wrong item, email us at hello@houseplantharmony.shop within 14 days of delivery with your order number and a photo. We will send a replacement or issue a refund, whichever you prefer.

How to start a return
1. Email hello@houseplantharmony.shop with your order number and the reason for the return.
2. We will reply with a return authorization and instructions. Please do not send items back without one.
3. Pack the item securely and send it as instructed.

Bundles and kits
Bundles and kits must be returned as a complete, unopened set.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to our error. Return shipping costs are the customer's responsibility unless the return is due to our error.

Discounts
If you used a discount code, the refund will be for the amount you actually paid.

Contact us
Questions? Email us at hello@houseplantharmony.shop.